Your name, login email, and password all live on the Account card of your My Account page. Maybe you are moving your food blog business to a new email address, or you want your name to show up correctly for your VA. Here is how to change each one, plus what to do if you are locked out and cannot remember your password.

1. Click your name in the top right corner of Clariti.

2. Choose My Account.

3. Find the Account card. It shows your Name and Email.

Every person on your team has their own Account card, so team members can update their own name, email, and password the same way.

1. On the Account card, type your new name in the Name field. Names can be up to 50 characters.

2. Click Save Account Settings.

You will see Account settings saved successfully. once the change is saved.

Your email address is also the address you log in with, so Clariti asks for your password before it changes.

1. On the Account card, type your new address in the Email field.

2. A Current Password field appears. Enter the password you log in with today.

3. Click Save Account Settings.

From now on, log in with your new email address. If you pay for Clariti, the email on your billing account is updated to match.

If the current password is wrong, Clariti tells you how many tries you have left, for example Incorrect password, you have 2 more attempts. After three wrong passwords in a row, Clariti logs you out to protect your account. If you are not sure of your password, reset it first (see below), then come back and change your email.

Clariti changes passwords by email, so the change is always confirmed from your inbox.

1. On the Account card, click the … menu in the top right corner of the card.

2. Choose Reset Password.

3. Click Send Reset Email. Clariti confirms with a message that the password reset email was sent to your address.

4. Open the email and click the link. It takes you to the Reset your password page.

5. Enter your new password in New Password and again in Confirm Password, then click Submit.

Passwords must be at least 10 characters long and include an uppercase letter, a lowercase letter, a number, and a special character. When the change works, you will see Your password has been successfully reset.

If you cannot log in, reset your password from the login page.

1. Go to the Clariti login page and click Forgot Password, or go straight to app.clariti.com/forgot.

2. Enter the email address you use for Clariti and click Submit.

3. Open the reset email, click the link, and choose a new password on the Reset your password page.

For privacy, Clariti shows the same message, Password reset instructions have been sent to the email address you provided., whether or not that address has an account. If nothing arrives within a few minutes, check your spam folder, then try any other email address you might have signed up with.

The reset page says the code is invalid. What now?

You will see The reset code is invalid. This can happen if the code is malformed, expired, or has already been used. Request a new reset email and use the link in the newest one.

Can I change my email if I have forgotten my password?

Not directly, because Clariti needs your current password to change your email. Reset your password first, then change your email with the new password.

I changed my email. Why can I not log in with my old address?

Your new email replaces the old one as your login. Use the new address on the login page.

Reach out anytime and we will help you sort it out. Email us at [email protected].