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Troubleshooting Google Data & Connection
Troubleshooting Google Data & Connection

This article helps you troubleshoot common issues with Google Search Console permission.

Ben Holland avatar
Written by Ben Holland
Updated this week

If you are seeing an error message that says, "There was a problem while loading keyword data" or noticing your traffic metrics aren't appearing within 24 hours after connecting with Clariti, try some of these troubleshooting methods.

How Clariti Connects to Google Analytics & Search Console

If you've already connected your Google account, you may remember that you had to select several checkboxes in the Google authentication prompt to ensure Clariti has proper permissions to access Google Analytics and Search Console data.

While granting us access to your Google account is part of the requirement, you must also determine exactly which site, property, and view to share with Clariti for your Google Analytics data. It's common to have had an agency, friend, or host provider set up Google Analytics on your behalf. This can mean that your Google account may not have the proper permissions to access and share the Google data with Clariti.

Similarly, you may have several sites on Google Search Console, but you may not have the proper permissions to share that data with Clariti or have not fully verified your ownership of that site.

Step 1: Ensure you have Google Analytics & Search Console Enabled so Clariti can pull in Data

Firstly, make sure Google Analytics and Google Search Console are properly set up and linked to your site. Log into Google Analytics and Google Search Console to confirm access.

  1. To set up your site with Google Analytics, follow these instructions here: https://support.google.com/analytics/answer/9306384

  2. To set up your site with Google Search Console, follow the instructions here: search.google.com, and be sure to verify your site.

    Your Google Search Console (Keyword Rank) data will not appear if you are not a verified owner.

    Google Search Console dashboard

Step 2: Ensure you have the proper permissions for your Google accounts

  1. For Google Analytics, ensure that you are an Admin who is able to share data with Clariti. You can read more here: https://support.google.com/analytics/answer/9305587

  2. For Google Search Console, confirm that you are an "owner" or "verified owner" of the site. You can read more here: https://support.google.com/webmasters/answer/7687615

  3. If you have the proper permissions but are still not seeing data, please proceed to the next troubleshooting step.

Step 3: Connecting your Google Account

  1. It sounds silly, but make sure you select the right Google Account when you connect your account to Clariti. Many people have multiple Google Accounts, so one easy way to ensure you log in to the right one is to use a private browsing window or Incognito mode. This will ensure that no Google Accounts are logged in except for the one you use to connect to Clariti.

  2. It's essential to select all of the checkboxes when connecting your Google account to Clariti.

  3. Verify that you have selected the right property and view by looking at Google Analytics directly side-by-side.

Once I'm connected, when should I expect to see my Google data, and how far back will my data go?

Clariti will “backfill” historical page metrics for the last 2-14 months, depending on your Google Analytics settings. This update occurs daily at 5 a.m. local time.

Still Having Trouble? Let us know!

If you continue to experience issues with your Google data and are unsure how to connect it, please contact us at [email protected]. On some rare occasions, we may ask that you add us to your Google Analytics account so we can help troubleshoot. Please be prepared to do that and/or join a screen share meeting to troubleshoot together.

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