If you are seeing an error message that says, "There was a problem while loading keyword data," try some of these troubleshooting methods to resolve your connection to Google Search console.
How Clariti Connects to Google Analytics & Search Console
If you've already connected your Google account, you may remember that you had to select several checkboxes in the Google authentication prompt to ensure Clariti has proper permissions to access Google Analytics and Search Console data.
While granting us access to your Google account is part of the requirement, you must also determine exactly which site, property, and view to share with Clariti for your Google Analytics data. Sometimes, customers may have had an agency, friend, or host provider set up Google Analytics on their behalf, meaning that the customer's Google account may not have the proper permissions to access and share the Google data with Clariti.
Similarly, you may have several sites on Google Search Console, but you may not have the proper permissions to share that data with Clariti, or you may not have fully verified your ownership of that site.
Step 1: Ensure you have Google Analytics & Search Console Enabled
First, it's important to ensure that you have Google Analytics and Google Search Console connected and set up properly for your site before Clariti can pull any data.
To troubleshoot whether you have these set up properly, log into analytics.google.com (for Google Analytics) and search.google.com (Google Search Console) to ensure that you have access to both of these sites.
To set up your site with Google Analytics, follow these instructions here: https://support.google.com/analytics/answer/9306384
To set up your site with Google Search Console, follow the instructions here: search.google.com, and be sure to verify your site. Your Google Search Console (Keyword Rank) data will not appear if you are not a verified owner.
Step 2: Ensure you have the proper permissions for your Google accounts
For Google Analytics, ensure that you are an Admin to be able to share data with Clariti. You can read more here: https://support.google.com/analytics/answer/9305587
For Google Search Console, ensure that you are an "owner" or "verified owner" of the site. You can read more here: https://support.google.com/webmasters/answer/7687615
If you have the proper permissions but are still not seeing data, please proceed to the next troubleshooting step.
Step 3: Connecting your Google Account
It sounds silly, but make sure you have selected the right Google Account when you are connecting your account to Clariti. Many people have multiple Google Accounts, so one easy way to ensure you log in to the right one is to use a private browsing window or Incognito mode. This will ensure that no Google Accounts are logged in except for the one that you are using to connect to Clariti.
Another important step is to ensure that you select all of the checkboxes when connecting your Google account to Clariti.
Verify that you have selected the right property and view by looking at Google Analytics directly side-by-side. Oftentimes, we have customers accidentally connect the wrong view or the wrong property on accident.
Once I'm connected, when should I expect to see my Google data, and how far back will my data go?
Clariti will “backfill” all page metrics going back as far as 26 months (the farthest that Google will retain unsampled page-level data). This will run at 5 am local time to the site.
Still Having Trouble? Let us know!
If you're still having trouble with your Google data and you're not sure how to connect it, please reach out to us at [email protected]. On some rare occasions, we may ask that you add us to your Google Analytics account so we can help troubleshoot. Please be prepared to do that and/or join a screen share meeting to troubleshoot together.