If you've noticed that your Google metrics are not appearing in Clariti, there are a few simple checks you can do to troubleshoot the issue.
1. Check Your Property Settings: Ensure that the correct Google Analytics and Search Console properties are selected in Clariti settings. Data syncs occur at 5 a.m. local time, so any changes will be reflected the following day.
If your data still doesn't appear, you can log into your Google Analytics account to confirm that it exists and is accurate. If the data is missing, you may need to reconfigure your site's tracking tags.
2. Verify Account Ownership: Make sure you are the owner of the Google Account connected to Clariti. This step is crucial for ensuring that Clariti has the necessary permissions to access your data.
3. Consolidate Services Under One Account: For seamless integration, ensure that both Google Analytics and Google Search Console are managed under the same Google Account. This alignment helps Clariti pull your data efficiently without any hiccups.
For more details, visit this article: Troubleshooting Google Data and Connection.
If you've followed these steps and are still experiencing issues, feel free to contact our support team at [email protected] for further assistance. We're here to help you make the most of your Clariti experience!