The Clariti WordPress plugin helps verify site ownership and sync content updates in real time. If it’s not connected, Clariti may be unable to pull in or track updates from your site.
If your Clariti plugin is showing as “Not Connected” or you’re receiving API-related errors during setup, follow the steps below. Most issues can be traced back to firewalls, security plugins, or blocked REST API access.
Step 1: Regenerate and Reconnect Using a New API Key
Disconnect the plugin from the WordPress side
In Clariti Settings, click the action menu (…) “Regenerate API Key”
Copy the new API key exactly as shown (no extra spaces)
In your WordPress dashboard, go to the Clariti plugin settings
Paste in the new API key and save
Click “Test Connection” to verify
For more details on connecting the plugin, see: How do I upload a Clariti plugin to my WordPress site?
Step 2: Clear the Secret Key in WordPress
After resetting the API key, clear the secret key to ensure the plugin is fully refreshed.
Go to:
https://yourdomain.com/wp-admin/options-general.php?page=clariti&advanced=trueClick Clear Secret
Return to Clariti and regenerate your API key
Paste the new key into your WordPress plugin settings and try reconnecting
Step 3: Check for Blocked REST API Access
A common cause of plugin connection issues or API errors is that unauthenticated REST API requests are being blocked. You may go to this URL to determine if your public REST API is available: https://yourdomain.com/wp-json/wp/v2/posts
This can happen due to:
Security plugins like Wordfence
Caching or performance tools like Perfmatters (check the settings to make sure that the REST API is enabled)
Hosting firewalls
Services like Cloudflare
Clariti’s plugin sends data using a static IP. If a firewall blocks it, syncing may fail.
Clariti IP address: 35.192.123.62. Add this IP to:
Hosting provider firewall settings
Any security plugin’s allowlist
Cloudflare (see below for specific instructions)
Once confirmed, return to Step 1 and try reconnecting again.
Step 4: Reinstall the Clariti Plugin
In some cases, a full reinstall resolves cached settings or configuration issues:
In WordPress, deactivate and delete the Clariti plugin
Reinstall it from the plugin directory
Reconnect using the regenerated API key
Click “Test Connection” in the plugin settings
Step 5: If You Use Cloudflare, Review Firewall and Bot Settings
Cloudflare’s security settings may block Clariti’s API requests unless configured to allow them.
Go to Security > WAF > Tools.
Create a rule to allow requests from
35.192.123.62.Disable Bot Fight Mode under Security > Bots.
See Set Up Cloudflare to Work with Clariti for detailed steps with screenshots.
Still Not Connecting?
If none of the above steps resolve the issue, reach out to our support team with the following information:
Which steps you've already tried
A screenshot of the plugin error message
Whether you use tools like Cloudflare, Wordfence, or other security software
Email us at [email protected], and we’ll be happy to investigate further!