For security reasons, you might receive an error when attempting to sign up for Clariti. The following message may appear:
API error: Clariti token request is not valid
This error indicates that your browser's request for a new token was not valid. Clariti uses tokens to enforce rate limits on our publicly accessible endpoints. This error could also suggest some form of network interference blocking or modifying the request, which could be caused by several factors:
Using a VPN
A browser extension
Firewall
The time on your computer is incorrect.
To troubleshoot this issue, we suggest the following steps:
Try another browser: This can help determine if the issue is related to your current browser.
Review privacy tools, firewalls, or other security browser extensions you may have installed: These tools might be interfering with the token request.
If you're using a VPN or firewall, consider whitelisting Clariti to ensure that our token requests are not being blocked. Our IP address is: 35.192.123.62
If the issue persists after trying these steps, please reach out to our support team at [email protected]. Be sure to mention which troubleshooting steps you've already completed so we'll be better equipped to help you get signed up in no time!